Shipping policy

Returns & Exchanges

At Liive Vision Indonesia, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:

Eligibility

  • Items must be returned within 7 days after receiving the order.
  • Products must be unused, unworn, and in original condition.
  • Original packaging, tags, and accessories must be included.
  • Returns or exchanges are only applicable for products purchased directly from Liive Vision official channels.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Sale or discounted items
  • Gift cards
  • Products damaged due to misuse, accidents, or improper handling
  • Minor variations in color caused by lighting or screen display differences

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery with:

  • Order number
  • Clear photos/videos of the item
  • Description of the issue

Our team will review the case and provide a suitable solution.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is caused by our error.
  • We recommend using a trackable shipping service.

Refund Process

Approved refunds will be processed to the original payment method within 7–14 business days after the returned item has been inspected.

Liive Vision – Terms of Service

Overview

By accessing or purchasing from Liive Vision, you agree to comply with these Terms of Service. These terms apply to all users, customers, and visitors of our website and services.

Products & Availability

  • All products are subject to availability.
  • We reserve the right to discontinue or modify products without prior notice.
  • Product descriptions and images are provided as accurately as possible, but slight differences may occur.

Pricing & Payments

  • All prices are listed in the applicable currency shown on the website.
  • Prices may change without prior notice.
  • Full payment must be completed before orders are processed.

Shipping

  • Delivery times are estimates and may vary depending on courier services and destination.
  • Liive Vision is not responsible for delays caused by shipping providers, customs, or unforeseen circumstances.

Intellectual Property

All content including logos, product images, graphics, and designs are the property of Liive Vision and may not be used, copied, or distributed without written permission.

User Conduct

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Submit false or misleading information

Limitation of Liability

Liive Vision shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Privacy

Customer information is handled securely and used only for order processing, communication, and service improvements.

Changes to Terms

Liive Vision reserves the right to update or modify these Terms of Service at any time without prior notice.

Contact

For questions regarding returns, exchanges, or these Terms of Service, please contact:

Email: accounts@bukitombak.com